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Our Syllabus

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This Comprehensive Salesforce Certification Training Course will help you to gain in-depth Practical Knowledge on Salesforce CRM to manage your leads, Sales, Services, Customers Tickets and account with Professional trainers.

Salesforce Course Syllabus created by our experts provides individuals with an overview of the entire topics taught during Salesforce course training.

Module 1 : Introduction to Cloud Computing

  • Cloud
  • Cloud Computing
  • Cloud Services

Module 2 : Introduction to Salesforce

  • CRM and its significance
  • Salesforce overview

Module 3 : Data Modelling

  • Overview
  • Object
  • Field
  • Relationships
  • Schema builder

Module 4 : User Management

  • User
  • Profile
  • Role

Module 5 : Lightning Customization

  • Layouts
  • Record Type
  • Buttons, Links, and Actions
  • List View

Module 6 : Lightning Apps & App Manager

  • App Launcher
  • App Manager
  • App Builder
  • User Interface

Module 7 : Security Model

  • Org Level Security
  • Object and Field Level Security
  • Record Level Security
  • Tracking and Auditing Tools

Module 8 : Data Analytics

  • Report
  • Dashboard

Module 9 : Data Import & Export

  • Overview
  • Tools
  • Recycle Bin

Module 10 : Email Management

  • Email Template
  • Email Alert

Module 11 : Automation Process: Basics

  • Formula
  • Automation Rules

Module 12 : Automation Process: Workflow

  • Overview
  • Actions

Module 13 : Automation Process: Process Builder

  • Overview
  • Actions

Module 14 : Automation Process: Flows

  • Overview
  • Flow Types
  • Debugging
  • Testing
  • Migration Tool

Module 15 : Automation Process: Approval Process

  • Overview
  • Actions

Module 16 : Salesforce Mobile

  • Mobile Application
  • Configuration Setup

Module 17 : Chatter

  • Overview
  • Features of Chatter
  • Controlling Chatter Access

Module 18 : Activity Management

  • Overview
  • Task
  • Event
  • Log a Call
  • Email

Module 19 : App Exchange

  • Overview
  • Package Types

Module 20 : Standard Process

  • Sales Process
  • Service Process

Module 21 : Organisation Setup

  • Company Information

Module 22 : Miscellaneous

  • Salesforce Support
  • Salesforce Knowledge
  • Ideas
  • Answers
  • Trailblazer Community