Module 1 : Introduction to Cloud Computing
- Cloud
- Cloud Computing
- Cloud Services
Module 2 : Introduction to Salesforce
- CRM and its
significance
- Salesforce overview
Module 3: Trailhead & Salesforce Community
- Salesforce
support
- Salesforce knowledge
- Ideas
- Answers
- Trailblazer community
Module 4: Organisation Setup
Module 5: Data Modelling
- Overview
- Object
- Field
- Relationships
- Schema builder
Module 6: User Management
Module 7: Lightning Customization
- Layouts
- Record type
- Buttons, links, and
actions
- List view
Module 8: Lightning Apps & App Manager
- App launcher
- App manager
- App builder
- User interface
Module 9: Security Model
- Org level
security
- Object and field level
security
- Record level security
- Tracking and auditing
tools
Module 10: Data Analytics
Module 11: Data Import & Export
- Overview
- Tools
- Recycle bin
Module 12: Email Management
- Email
template
- Email alert
Module 13: Automation Process: Basics
Module 14: Automation Process: Workflow
Module 15: Automation Process: Process Builder
Module 16: Automation Process: Flows
- Overview
- Flow types
- Debugging
- Testing
- Migration tool
Module 17: Automation Process: Approval Process
Module 18: Salesforce Mobile
- Mobile
application
- Configuration setup
Module 19: Chatter
- Overview
- Features of chatter
- Controlling chatter access
Module 20: Activity Management
- Overview
- Task
- Event
- Log a call
- Email
Module 22: Standard Process
- Sales process
- Service process